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Customer Support

Shipping and Delivery

SHIPPING

SHIPPING Please proceed to the checkout to calculate the shipping price. Delivery times vary from 3-10 business days based on location. If your country is not available at checkout, please order via email: willkommenim@klubpublishing.com. If you need it by a specific date or want your order to be trackable, please email us as well before placing your order.

DUTIES/TAXES

International packages may incur taxes/duties. Please familiarise yourself with your country’s fees before placing an order. POOL publishing is legally obligated to enter the full value of orders on customs forms. Our prices do not include VAT as we're a non-profit association. If you need an invoice, please email shop@p-oo-l.com.

Returns & Exchanges

RETURNS

At this time, we do not offer returns or exchanges. If you are unsatisfied with your order within 7 days after your package has arrived, please contact us at shop@p-oo-l.com.